Please use this identifier to cite or link to this item: http://hdl.handle.net/10553/46363
DC FieldValueLanguage
dc.contributor.authorSaayman, Melvilleen_US
dc.contributor.authorMartín Hernández, Juan Carlosen_US
dc.contributor.authorRomán García, Concepciónen_US
dc.contributor.otherMartin, Juan Carlos-
dc.contributor.otherRoman, Concepcion-
dc.contributor.othersaayman, melville-
dc.date.accessioned2018-11-23T03:52:47Z-
dc.date.available2018-11-23T03:52:47Z-
dc.date.issued2016en_US
dc.identifier.issn1354-8166en_US
dc.identifier.urihttp://hdl.handle.net/10553/46363-
dc.description.abstractNature-based tourism is the leitmotiv for South African National Parks (SANParks) and Kruger National Park is an icon within the system. The mission and vision of SANParks have evolved from pure conservationism to a more recreation- and customer-oriented agent. The aim of this article is to address the issue of service quality (SQ) provided to satisfy the visitors’ needs, demands and expectations. A questionnaire with eight different dimensions and 31 SQ attributes is used to evaluate the SQ for the period April 2012 to March 2013. A method based on a fuzzy multi-criteria decision-making model is applied to dynamically evaluate the SQ in the park. Our results suggest that the SQ differs depending on which time of the year the park is visited, opening an important venue to park managers about whether a price discrimination policy could moderate this observed effect.en_US
dc.languageengen_US
dc.publisher1354-8166-
dc.relation.ispartofTourism Economicsen_US
dc.sourceTourism Economics [ISSN 1354-8166], v. 22 (6), p. 1207-1224en_US
dc.subject531290 Economía sectorial: turismoen_US
dc.subject.otherNational parksen_US
dc.subject.otherNature-based tourismen_US
dc.subject.otherService qualityen_US
dc.subject.otherTourism economicsen_US
dc.subject.otherTourism managementen_US
dc.titleThere is no fuzziness when it comes to measuring service quality in national parksen_US
dc.typeinfo:eu-repo/semantics/Articlees
dc.typeArticlees
dc.relation.conference5th Conference of the International-Association-for-Tourism-Economics (IATE)
dc.identifier.doi10.1177/1354816616669036
dc.identifier.scopus85014256580
dc.identifier.isi000389891200004-
dcterms.isPartOfTourism Economics-
dcterms.sourceTourism Economics[ISSN 1354-8166],v. 22 (6), p. 1207-1224-
dc.contributor.authorscopusid55904406100
dc.contributor.authorscopusid55727554800
dc.contributor.authorscopusid7102178538
dc.description.lastpage1224-
dc.description.firstpage1207-
dc.relation.volume22-
dc.investigacionCiencias Sociales y Jurídicasen_US
dc.type2Artículoen_US
dc.identifier.wosWOS:000389891200004-
dc.contributor.daisngid254554-
dc.contributor.daisngid648015-
dc.contributor.daisngid460136-
dc.identifier.investigatorRIDF-6473-2014-
dc.identifier.investigatorRIDI-5632-2018-
dc.identifier.investigatorRIDNo ID-
dc.utils.revisionen_US
dc.contributor.wosstandardWOS:Saayman, M
dc.contributor.wosstandardWOS:Martin, JC
dc.contributor.wosstandardWOS:Roman, C
dc.date.coverdateEnero 2016
dc.identifier.conferenceidevents121008
dc.identifier.ulpgces
dc.description.sjr0,645
dc.description.jcr0,826
dc.description.sjrqQ1
dc.description.jcrqQ3
dc.description.ssciSSCI
item.grantfulltextnone-
item.fulltextSin texto completo-
crisitem.author.deptGIR TIDES: Investigación en Turismo y Transporte-
crisitem.author.deptIU de Turismo y Desarrollo Económico Sostenible-
crisitem.author.deptDepartamento de Análisis Económico Aplicado-
crisitem.author.deptGIR TIDES: Investigación en Turismo y Transporte-
crisitem.author.deptIU de Turismo y Desarrollo Económico Sostenible-
crisitem.author.deptDepartamento de Análisis Económico Aplicado-
crisitem.author.orcid0000-0002-2950-2405-
crisitem.author.orcid0000-0002-0591-1298-
crisitem.author.parentorgIU de Turismo y Desarrollo Económico Sostenible-
crisitem.author.parentorgIU de Turismo y Desarrollo Económico Sostenible-
crisitem.author.fullNameMartín Hernández, Juan Carlos-
crisitem.author.fullNameRomán García, Concepción-
crisitem.event.eventsstartdate30-06-2015-
crisitem.event.eventsenddate03-07-2015-
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