Please use this identifier to cite or link to this item: http://hdl.handle.net/10553/44350
Title: Managing IS services with something in between outsourcing and insourcing: buffer organizations
Authors: Bulchand Gidumal, Jacques 
Mola, L.
UNESCO Clasification: 5311 Organización y dirección de empresas
Keywords: Gestión de empresas
Internacionalizacón de empresas
Issue Date: 2010
Journal: Information Systems: People, Organizations, Institutions, and Technologies - ItAIS: The Italian Association for Information Systems
Conference: 5th Conference of the Italian Chapter of the Association-for-Information-Systems (ItAIS) 
5th Conference of the Italian Chapter of the Association for Information Systems, ItAIS 2008 
Abstract: Traditionally, organizations have faced the dilemma between outsourcing and insourcing, both of which have shown a certain amount of problems. In between the two of them a new concept arises. This is the use of internal markets as a buffering mechanism for organizations, which create an intermediate society between the main organization and the market. This article shows two cases of organizations from different environments in which the sourcing process involved the creation of an intermediate organization to act as the described buffering mechanism. Both processes were related to the IT function. The first case was that of a Public Spanish University that decided to create the buffer society as a way to outsource certain IS/ICT functions while retaining a good level of control over workers and over management of these functions. The second case was that of an Italian SME which decided to create a buffer company in order to manage the implementation project of an ERP System. The study of the two cases has helped us identify and confirm empirically a number of features achieved by this internal mechanism use.
URI: http://hdl.handle.net/10553/44350
ISBN: 9783790821475
DOI: 10.1007/978-3-7908-2148-2_49
Source: Information Systems: People, Organizations, Institutions, and Technologies - ItAIS: The Italian Association for Information Systems, p. 425-431
Appears in Collections:Actas de congresos
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