Identificador persistente para citar o vincular este elemento: http://hdl.handle.net/10553/43763
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dc.contributor.authorRodríguez Díaz, Manuelen_US
dc.contributor.authorEspino Rodríguez, Tomás Franciscoen_US
dc.date.accessioned2018-11-21T17:39:27Z-
dc.date.available2018-11-21T17:39:27Z-
dc.date.issued2006en_US
dc.identifier.issn0959-6119en_US
dc.identifier.urihttp://hdl.handle.net/10553/43763-
dc.description.abstractPurpose - The purpose of this research is to show that relational capabilities is a topic of interest for the competitiveness of hotel companies. This paper aims to present a methodology based on the analysis of processes in order to create and strengthen relational capabilities and proposes a model with three dimensions that jointly analyzes this phenomenon in relation to the outsourcing of activities and the collateral relationships maintained between different hotels. Design/methodology/approach - Creates a methodology to rethink the relationships between the hotel company, its suppliers and other hotels in the same tourist destination. The creation of relational capabilities necessarily requires the hotel to study and analyze the following stages: internal analysis of resources and capabilities; relational analysis of activities; and process integration. A model is also proposed to analyze this question. Findings - The development of relational capabilities in outsourcing is based on the level of competence of the service companies and on the strategic contribution of the activities, with four cases analyzed: high competence and low strategic contribution; low competence and high strategic contribution; low competence and low strategic value; and relational and internal capabilities. The joint analysis of the outsourcing relationships and collateral relationships among hotels adds a third dimension of process integration, with four possibilities: non-core activities and low collateral processes integration; core activities and low collateral processes integration; non-core activities and high collateral process integration; and core activities and high collateral processes integration. Practical implications - A short self-assessment questionnaire is developed that may help hotels to implement the methodology, as well as to create the basis for the empirical application by researchers in hospitality management. Originality/value - The paper studies the possibilities of developing relational capabilities in the sector. It also determines the process to be followed in order to develop relational capabilities in the outsourcing of activities and in collateral relationships between hotels. © Emerald Group Publishing Limited.
dc.languageengen_US
dc.publisher0959-6119
dc.relation.ispartofInternational Journal of Contemporary Hospitality Managementen_US
dc.sourceInternational Journal of Contemporary Hospitality Management[ISSN 0959-6119],v. 18, p. 25-40en_US
dc.subject531104 Organización de recursos humanosen_US
dc.subject531290 Economía sectorial: turismoen_US
dc.subject.otherRecursos humanosen_US
dc.subject.otherHotelesen_US
dc.titleDeveloping relational capabilities in hotelsen_US
dc.typeinfo:eu-repo/semantics/Articleen_US
dc.typeArticleen_US
dc.identifier.doi10.1108/09596110610641957
dc.identifier.scopus33644584611-
dc.contributor.authorscopusid23976518500-
dc.contributor.authorscopusid8582478200-
dc.description.lastpage40-
dc.description.firstpage25-
dc.relation.volume18-
dc.investigacionCiencias Sociales y Jurídicasen_US
dc.type2Artículoen_US
dc.utils.revisionen_US
dc.date.coverdateMarzo 2006
dc.identifier.ulpgces
dc.description.ssciSSCI
dc.description.erihplusERIH PLUS
item.grantfulltextnone-
item.fulltextSin texto completo-
crisitem.author.deptGIR Organización y dirección de empresas (Management)-
crisitem.author.deptDepartamento de Economía y Dirección de Empresas-
crisitem.author.deptGIR IUCES: Estrategia y Negocios Internacionales-
crisitem.author.deptIU de Cibernética, Empresa y Sociedad (IUCES)-
crisitem.author.deptDepartamento de Economía y Dirección de Empresas-
crisitem.author.orcid0000-0003-2513-418X-
crisitem.author.orcid0000-0002-4292-504X-
crisitem.author.parentorgDepartamento de Economía y Dirección de Empresas-
crisitem.author.parentorgIU de Cibernética, Empresa y Sociedad (IUCES)-
crisitem.author.fullNameRodríguez Díaz, Manuel-
crisitem.author.fullNameEspino Rodríguez, Tomás Francisco-
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