Identificador persistente para citar o vincular este elemento: http://hdl.handle.net/10553/42415
Campo DC Valoridioma
dc.contributor.authorSánchez-Medina, Agustín J.en_US
dc.contributor.authorNaranjo-Barrera, Ylenia I.en_US
dc.contributor.authorAlonso, Jesus B.en_US
dc.contributor.authorRufo Torres, Julio Franciscoen_US
dc.date.accessioned2018-11-12T12:02:53Z-
dc.date.available2018-11-12T12:02:53Z-
dc.date.issued2018en_US
dc.identifier.issn1076-2787en_US
dc.identifier.otherWoS-
dc.identifier.urihttp://hdl.handle.net/10553/42415-
dc.description.abstractThis study focuses on the influence of the quality of services received by thalassotherapy customers on their global satisfaction and the relationship between this and the word of mouth. This study uses a hybrid SEM-classification tree analysis. The empirical findings reveal a significant relationship between the quality of each offered service and global satisfaction. This study contributes to identify tourist's satisfaction or delight on received thalasso services through a proposed methodology. The main contribution of this work consists of the proposal of a methodology to identify objectively through the opinion of tourists if they were satisfied or had reached delight. This work demonstrates, confirming what has been found in previous literature, that global satisfaction is related to the different experiences provided by the service. Thus, all hypotheses are accepted, supporting the hypotheses that relate the pool, the staff, the treatments, and the environment to satisfaction. In addition, the hypotheses that link satisfaction with the word of mouth are also supported. This theoretical implication has important practical implications for managers of the type of facilities such as those studied in this paper, since it shows that it is not enough to do well in one of the services provided if the environment or the interaction with the staff is not right.en_US
dc.languageengen_US
dc.publisher1076-2787-
dc.relation.ispartofComplexityen_US
dc.sourceComplexity [ISSN 1076-2787], article ID 4329396en_US
dc.subject120304 Inteligencia artificialen_US
dc.subject531290 Economía sectorial: turismoen_US
dc.subject.otherWord-Of-Mouthen_US
dc.subject.otherCustomer Satisfactionen_US
dc.subject.otherService Qualityen_US
dc.subject.otherBehavioral Intentionsen_US
dc.subject.otherDestination Loyaltyen_US
dc.subject.otherNeural-Networksen_US
dc.subject.otherPerceived Valueen_US
dc.subject.otherR Packageen_US
dc.subject.otherImageen_US
dc.subject.otherClassificationen_US
dc.titlePredicting thalasso tourist delight: a hybrid SEM-artificial intelligence analysisen_US
dc.typeinfo:eu-repo/semantics/articleen_US
dc.typeArticleen_US
dc.identifier.doi10.1155/2018/4329396en_US
dc.identifier.scopus85062838739-
dc.identifier.isi000448601600001-
dc.contributor.authorscopusid25638866100-
dc.contributor.authorscopusid57207774215-
dc.contributor.authorscopusid57213152664-
dc.contributor.authorscopusid35168120700-
dc.identifier.eissn1099-0526-
dc.investigacionIngeniería y Arquitecturaen_US
dc.type2Artículoen_US
dc.contributor.daisngid4569672-
dc.contributor.daisngid29035569-
dc.contributor.daisngid29084685-
dc.contributor.daisngid1751746-
dc.description.numberofpages14en_US
dc.utils.revisionen_US
dc.contributor.wosstandardWOS:Sanchez-Medina, AJ-
dc.contributor.wosstandardWOS:Naranjo-Barrera, YI-
dc.contributor.wosstandardWOS:Alonso, JB-
dc.contributor.wosstandardWOS:Torres, JFR-
dc.date.coverdate2018en_US
dc.identifier.ulpgces
dc.description.sjr0,535
dc.description.jcr2,591
dc.description.sjrqQ1
dc.description.jcrqQ1
dc.description.scieSCIE
item.grantfulltextopen-
item.fulltextCon texto completo-
crisitem.author.deptGIR IUCES: Centro de Innovación para la Empresa, el Turismo, la Internacionalización y la Sostenibilidad-
crisitem.author.deptIU de Cibernética, Empresa y Sociedad (IUCES)-
crisitem.author.deptDepartamento de Economía y Dirección de Empresas-
crisitem.author.deptGIR IDeTIC: División de Procesado Digital de Señales-
crisitem.author.deptIU para el Desarrollo Tecnológico y la Innovación-
crisitem.author.deptDepartamento de Señales y Comunicaciones-
crisitem.author.deptGIR IDeTIC: División de Fotónica y Comunicaciones-
crisitem.author.deptIU para el Desarrollo Tecnológico y la Innovación-
crisitem.author.orcid0000-0002-7569-3556-
crisitem.author.orcid0000-0002-7866-585X-
crisitem.author.orcid0000-0002-2269-6729-
crisitem.author.parentorgIU de Cibernética, Empresa y Sociedad (IUCES)-
crisitem.author.parentorgIU para el Desarrollo Tecnológico y la Innovación-
crisitem.author.parentorgIU para el Desarrollo Tecnológico y la Innovación-
crisitem.author.fullNameSánchez Medina, Agustín Jesús-
crisitem.author.fullNameAlonso Hernández, Jesús Bernardino-
crisitem.author.fullNameRufo Torres,Julio Francisco-
Colección:Artículos
miniatura
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