Please use this identifier to cite or link to this item: http://hdl.handle.net/10553/41682
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dc.contributor.authorRudchenko, Veronikaen_US
dc.contributor.authorMartín, Juan Carlosen_US
dc.contributor.authorSánchez-Rebull M.en_US
dc.date.accessioned2018-07-31T10:42:18Z-
dc.date.available2018-07-31T10:42:18Z-
dc.date.issued2017en_US
dc.identifier.issn1727-7051en_US
dc.identifier.urihttp://hdl.handle.net/10553/41682-
dc.description.abstractThe objective of this study is to analyze publication's evolution on the topic of client satisfaction using the Scopus database in the English language for the period 1954-2016. The methodology used in this paper is a literature review conducted on 2753 scientific articles and 156 journals. After establishing 100 top publications topics on client satisfaction, the contributors find that authors used almost the same methods of research and data collection. The main results demonstrate the increase of interest over the theme in different social and economic sciences, as well as in different countries. Important scientific journals also increase the number of publications on client satisfaction. Besides the high interest over this theme in the academia, the international literature reviews are still scarce. The approach, based on the construction of a database using a systematic selection process that was applied to the English language publications on social and economic science areas, is a valid tool that can be applied for literature reviews in all areas within social and economic sciences. To the contributors knowledge, the bibliometric analysis is applied for the first time on client satisfaction, so this is also a novel aspect of the paper to highlight.en_US
dc.languageengen_US
dc.relation.ispartofProblems and Perspectives in Managementen_US
dc.sourceProblems and Perspectives in Management[ISSN 1727-7051],v. 15, p. 99-106en_US
dc.subject120901 Estadística analíticaen_US
dc.subject1203 Ciencia de los ordenadoresen_US
dc.subject330413 Dispositivos de transmisión de datosen_US
dc.subject.otherClient satisfactionen_US
dc.subject.otherLiterature reviewen_US
dc.subject.otherAnalytical approachen_US
dc.titleBibliometric analysis over research on "client satisfaction"en_US
dc.typeinfo:eu-repo/semantics/Articleen_US
dc.typeArticleen_US
dc.identifier.doi10.21511/ppm.15(1).2017.10
dc.identifier.scopus85020117106
dc.identifier.urlhttps://api.elsevier.com/content/abstract/scopus_id/85020117106-
dc.contributor.authorscopusid57194431233
dc.contributor.authorscopusid55727554800
dc.contributor.authorscopusid54406113300
dc.identifier.eissn1810-5467-
dc.description.lastpage106-
dc.identifier.issue1-
dc.description.firstpage99-
dc.relation.volume15-
dc.investigacionCiencias Sociales y Jurídicasen_US
dc.type2Artículoen_US
dc.date.coverdateEnero 2017
dc.identifier.ulpgces
item.fulltextCon texto completo-
item.grantfulltextopen-
crisitem.author.deptInvestigación en Turismo y Transporte-
crisitem.author.deptIU de Turismo y Desarrollo Económico Sostenible-
crisitem.author.deptDepartamento de Análisis Económico Aplicado-
crisitem.author.orcid0000-0002-2950-2405-
crisitem.author.parentorgIU de Turismo y Desarrollo Económico Sostenible-
crisitem.author.fullNameMartín Hernández, Juan Carlos-
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