Please use this identifier to cite or link to this item: http://hdl.handle.net/10553/37945
DC FieldValueLanguage
dc.contributor.authorMartín, Juan Carlosen_US
dc.contributor.authorRomán, Concepciónen_US
dc.contributor.authorGonzaga, Claraen_US
dc.contributor.otherMartin, Juan Carlos
dc.contributor.otherRoman, Concepcion
dc.date.accessioned2018-06-05T08:55:54Z-
dc.date.available2018-06-05T08:55:54Z-
dc.date.issued2017en_US
dc.identifier.issn1547-0148en_US
dc.identifier.urihttp://hdl.handle.net/10553/37945-
dc.description.abstractThis article aims to evaluate the service quality experienced at academic conferences held at the Universidad Técnica Particular de Loja in Ecuador. Our approach is based on fuzzy logic and ideal solutions to calculate a global attendee satisfaction index for specific market segments: Gender, nationality, and age. Current literature on the service quality experienced by conference attendees is still scarce. Our results show that the analyzed segments experience varying levels of satisfaction, and that the more influential attributes to each of them are also different. Our results can be applied to improve the competitiveness of Loja and that of Universidad Técnica Particular de Loja.en_US
dc.languageengen_US
dc.relation.ispartofJournal of Convention and Event Tourismen_US
dc.sourceJournal of Convention and Event Tourism[ISSN 1547-0148],v. 18, p. 1-25en_US
dc.subject531290 Economía sectorial: turismoen_US
dc.subject.otherFuzzy logicen_US
dc.subject.otherFuzzy triangular numbersen_US
dc.subject.otherQuality of serviceen_US
dc.subject.otherSegmentation in conferencesen_US
dc.subject.otherTOPSISen_US
dc.titleQuality of service and segmentation in the MICE industry: An approximation based on fuzzy logicen_US
dc.typeinfo:eu-repo/semantics/Articlees
dc.typeArticlees
dc.identifier.doi10.1080/15470148.2016.1154808
dc.identifier.scopus84976417963-
dc.identifier.isi000411446300001
dcterms.isPartOfJournal Of Convention & Event Tourism
dcterms.sourceJournal Of Convention & Event Tourism[ISSN 1547-0148],v. 18 (1), p. 1-25
dc.contributor.authorscopusid55727554800
dc.contributor.authorscopusid7102178538
dc.contributor.authorscopusid57190006882
dc.description.lastpage25-
dc.identifier.issue1-
dc.description.firstpage1-
dc.relation.volume18-
dc.investigacionCiencias Sociales y Jurídicasen_US
dc.type2Artículoen_US
dc.identifier.wosWOS:000411446300001-
dc.contributor.daisngid648015
dc.contributor.daisngid460136
dc.contributor.daisngid12613873
dc.identifier.investigatorRIDF-6473-2014
dc.identifier.investigatorRIDI-5632-2018
dc.contributor.wosstandardWOS:Martin, JC
dc.contributor.wosstandardWOS:Roman, C
dc.contributor.wosstandardWOS:Gonzaga, C
dc.date.coverdateEnero 2017
dc.identifier.ulpgces
dc.description.sjr0,188
dc.description.sjrqQ4
dc.description.esciESCI
item.fulltextSin texto completo-
item.grantfulltextnone-
crisitem.author.deptGIR TIDES: Investigación en Turismo y Transporte-
crisitem.author.deptIU de Turismo y Desarrollo Económico Sostenible-
crisitem.author.deptDepartamento de Análisis Económico Aplicado-
crisitem.author.deptGIR TIDES: Investigación en Turismo y Transporte-
crisitem.author.deptIU de Turismo y Desarrollo Económico Sostenible-
crisitem.author.deptDepartamento de Análisis Económico Aplicado-
crisitem.author.orcid0000-0002-2950-2405-
crisitem.author.orcid0000-0002-0591-1298-
crisitem.author.parentorgIU de Turismo y Desarrollo Económico Sostenible-
crisitem.author.parentorgIU de Turismo y Desarrollo Económico Sostenible-
crisitem.author.fullNameMartín Hernández, Juan Carlos-
crisitem.author.fullNameRomán García, Concepción-
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