Please use this identifier to cite or link to this item: http://hdl.handle.net/10553/37087
DC FieldValueLanguage
dc.contributor.authorMelián-González, Santiagoen_US
dc.contributor.authorBulchand-Gidumal, Jacquesen_US
dc.date.accessioned2018-05-16T09:42:01Z-
dc.date.available2018-05-16T09:42:01Z-
dc.date.issued2017en_US
dc.identifier.issn0278-4319en_US
dc.identifier.urihttp://hdl.handle.net/10553/37087-
dc.description.abstractThird-party literature is concerned about the way others perceive what happens in organizations. When dealing with the perceived justice of the employer-employee relationship, it has mainly adopted an on site approach. The scarce research focusing on the consequences of perceived justice for client variables in hotels has shown that it can impact client loyalty. In this study, we adopt an on-line view, and we analyze how the comments posted by hotel employees on the Internet about their work conditions influence guest perceptions. This topic is relevant because it is well known that clients' perceptions influence client satisfaction, WOM and revisit intentions. Through an experiment based on real hotel employer reviews, results confirm that these comments have an impact on the organizational image dimension of service quality, hotel clients' satisfaction, WOM, and revisit intentions. Thus, as occurs with client eWOM, hotel managers should be aware of these comments and manage them appropriately.en_US
dc.languageengen_US
dc.relation.ispartofInternational Journal of Hospitality Managementen_US
dc.sourceInternational Journal of Hospitality Management[ISSN 0278-4319],v. 63, p. 93-100en_US
dc.subject531290 Economía sectorial: turismoen_US
dc.subject.otherHotel employee (mis)treatmenten_US
dc.subject.otherOrganizational justiceen_US
dc.subject.otherClient satisfactionen_US
dc.subject.otherHotel managementen_US
dc.subject.otherInterneten_US
dc.titleExtending the scope of hotel client reactions to employee injustice: Hotel employer reviews on the Interneten_US
dc.typeinfo:eu-repo/semantics/Articlees
dc.typeinfo:eu-repo/semantics/Articleen_US
dc.typeArticlees
dc.identifier.doi10.1016/j.ijhm.2017.03.003
dc.identifier.scopus85016823947
dc.identifier.isi000400219100010-
dc.contributor.authorscopusid24280548000
dc.contributor.authorscopusid26665255800
dc.identifier.eissn1873-4693-
dc.description.lastpage100-
dc.description.firstpage93-
dc.relation.volume63-
dc.investigacionCiencias Sociales y Jurídicasen_US
dc.type2Artículoen_US
dc.contributor.daisngid2577393
dc.contributor.daisngid2851372
dc.contributor.wosstandardWOS:Melian-Gonzalez, S
dc.contributor.wosstandardWOS:Bulchand-Gidumal, J
dc.date.coverdateMayo 2017
dc.identifier.ulpgces
dc.description.sjr2,027
dc.description.jcr3,445
dc.description.sjrqQ1
dc.description.jcrqQ1
dc.description.ssciSSCI
dc.description.erihplusERIH PLUS
item.grantfulltextnone-
item.fulltextSin texto completo-
crisitem.author.deptGIR TIDES: Emprendimiento, Empresa Digital e Innovación-
crisitem.author.deptIU de Turismo y Desarrollo Económico Sostenible-
crisitem.author.deptDepartamento de Economía y Dirección de Empresas-
crisitem.author.deptGIR TIDES: Emprendimiento, Empresa Digital e Innovación-
crisitem.author.deptIU de Turismo y Desarrollo Económico Sostenible-
crisitem.author.deptDepartamento de Economía y Dirección de Empresas-
crisitem.author.orcid0000-0002-7662-3154-
crisitem.author.orcid0000-0001-8522-2013-
crisitem.author.parentorgIU de Turismo y Desarrollo Económico Sostenible-
crisitem.author.parentorgIU de Turismo y Desarrollo Económico Sostenible-
crisitem.author.fullNameMelián González, Santiago-
crisitem.author.fullNameBulchand Gidumal, Jacques-
Appears in Collections:Artículos
Show simple item record

SCOPUSTM   
Citations

14
checked on Jan 29, 2023

Page view(s)

73
checked on Dec 3, 2022

Google ScholarTM

Check

Altmetric


Share



Export metadata



Items in accedaCRIS are protected by copyright, with all rights reserved, unless otherwise indicated.