Please use this identifier to cite or link to this item: http://hdl.handle.net/10553/112172
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dc.contributor.authorLam González, Yen Elizabethen_US
dc.contributor.authorClouet, Richarden_US
dc.contributor.authorCruz Sosa, Niurkaen_US
dc.contributor.authorDe León Ledesma, Javieren_US
dc.date.accessioned2021-10-07T08:55:18Z-
dc.date.available2021-10-07T08:55:18Z-
dc.date.issued2021en_US
dc.identifier.issn2071-1050en_US
dc.identifier.otherScopus-
dc.identifier.urihttp://hdl.handle.net/10553/112172-
dc.description.abstractThis paper aims to assess the relationships between tourists’ negative evaluation of key management areas in the cultural city, their overall satisfaction and future intentions. More specifically, this paper proposes a covariance-based structural equations model (CB-SEM) to assess the influence of tourists’ dissatisfaction caused by failures in tourist and cultural services, hygiene and infrastructure on their overall satisfaction with the cultural trip and their intentions to repeat it. Using data collected from 1500 tourists visiting Old Havana on a cultural trip, this paper confirms that a negative opinion on the management of hygiene, cleanliness and crowding is dominant in explaining cultural tourists’ lower levels of satisfaction. In addition, this was found to be the only factor with a negative impact on tourists’ intentions to revisit the city in the future. The results are useful for helping managers of cultural destinations to distinguish the areas that are most relevant in their attempt to promote satisfaction and loyalty in the context of cultural tourism.en_US
dc.languageengen_US
dc.relation.ispartofSustainability (Switzerland)en_US
dc.sourceSustainability (Switzerland) [EISSN 2071-1050], v. 13 (19), 11015, (Octubre 2021)en_US
dc.subject531290 Economía sectorial: turismoen_US
dc.subject.otherCultural tourismen_US
dc.subject.otherSatisfactionen_US
dc.subject.otherCultural cityen_US
dc.subject.otherTourism managementen_US
dc.titleDissatisfaction responses of tourists in the Havana World Heritage siteen_US
dc.typeinfo:eu-repo/semantics/articleen_US
dc.typeArticleen_US
dc.identifier.doi10.3390/su131911015en_US
dc.identifier.scopus85116438697-
dc.contributor.orcidNO DATA-
dc.contributor.orcidNO DATA-
dc.contributor.orcidNO DATA-
dc.contributor.orcidNO DATA-
dc.contributor.authorscopusid56709622800-
dc.contributor.authorscopusid36458266200-
dc.contributor.authorscopusid57286118300-
dc.contributor.authorscopusid55432779900-
dc.identifier.eissn2071-1050-
dc.identifier.issue19-
dc.relation.volume13en_US
dc.investigacionCiencias Sociales y Jurídicasen_US
dc.type2Artículoen_US
dc.description.notasThis article belongs to the Special Issue Management of Cultural and Heritage Tourism and Its Sustainabilityen_US
dc.utils.revisionen_US
dc.date.coverdateOctubre 2021en_US
dc.identifier.ulpgcen_US
dc.contributor.buulpgcBU-ECOen_US
dc.description.sjr0,664-
dc.description.jcr3,251-
dc.description.sjrqQ1-
dc.description.jcrqQ2-
dc.description.scieSCIE-
dc.description.ssciSSCI-
dc.description.miaricds10,6
dc.description.erihplusERIH PLUS
item.grantfulltextopen-
item.fulltextCon texto completo-
crisitem.author.deptGIR TIDES: Economía, medioambiente, sostenibilidad y turismo-
crisitem.author.deptIU de Turismo y Desarrollo Económico Sostenible-
crisitem.author.deptGIR Foreign language education through applied technologies and intercultural sensitivity-
crisitem.author.deptDepartamento de Filología Moderna, Traducción e Interpretación-
crisitem.author.deptGIR TIDES: Economía, medioambiente, sostenibilidad y turismo-
crisitem.author.deptIU de Turismo y Desarrollo Económico Sostenible-
crisitem.author.deptDepartamento de Economía Financiera y Contabilidad-
crisitem.author.orcid0000-0002-3239-9795-
crisitem.author.orcid0000-0003-0727-1260-
crisitem.author.orcid0000-0002-4648-8924-
crisitem.author.parentorgIU de Turismo y Desarrollo Económico Sostenible-
crisitem.author.parentorgDepartamento de Filología Moderna, Traducción e Interpretación-
crisitem.author.parentorgIU de Turismo y Desarrollo Económico Sostenible-
crisitem.author.fullNameLam González, Yen Elízabeth-
crisitem.author.fullNameClouet, Richard-
crisitem.author.fullNameDe León Ledesma, Javier-
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