Name Managing Service Quality

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Title Issue Date
Tangibility as a quality factor in electronic commerce b2c Melián-Alzola, Lucía ; Padrón-Robaina, Víctor Issued date: 2006 DOI: 10.1108/09604520610663525 Source: Managing Service Quality [ISSN 0960-4529], v. 16 (3), p. 320-338, (Junio 2006) Artículo