Please use this identifier to cite or link to this item: http://hdl.handle.net/10553/46083
Title: Management innovation in the hotel industry
Authors: Nieves Rodríguez, Julia 
Segarra Ciprés, Mercedes
UNESCO Clasification: 531290 Economía sectorial: turismo
Keywords: Turismo
Hoteles
Innovaciones tecnológicas
Issue Date: 2015
Publisher: 0261-5177
Journal: Tourism Management 
Abstract: The study of management innovation has gained relevance in recent years, but there is a lack of empirical research analysing the factors that favour it. This article contemplates two types of antecedents of management innovation in the hospitality industry. In the internal context of the company, the influence of the employees' knowledge and skills is analysed, as well as the company's capacity to integrate this knowledge. In the external setting, an evaluation is performed of the way relationships established with tourist industry agents and external change agents affect the development of management innovation. The data obtained from 109 firms operating hotel establishments in Spain show that both the internal resources and the relations with external change agents determine the introduction of management innovations. However, access to knowledge held by tourist industry agents does not influence management innovation.
URI: http://hdl.handle.net/10553/46083
ISSN: 0261-5177
DOI: 10.1016/j.tourman.2014.06.002
Source: Tourism Management[ISSN 0261-5177],v. 46, p. 51-58
Appears in Collections:Artículos
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