Please use this identifier to cite or link to this item: http://hdl.handle.net/10553/42484
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dc.contributor.authorZoghbi-Manrique-de-Lara, Pabloen_US
dc.contributor.authorGuerra-Báez, Rita M.en_US
dc.contributor.otherZoghbi-Manrique-de-Lara, Pablo
dc.date.accessioned2018-11-16T09:10:21Z-
dc.date.available2018-11-16T09:10:21Z-
dc.date.issued2016en_US
dc.identifier.issn1750-6182en_US
dc.identifier.urihttp://hdl.handle.net/10553/42484-
dc.description.abstractPurpose: This paper aims to incorporate the justice framework of hospitality and marketing literature into the bus service user research to extend our knowledge about whether and why visitors on a local daytrip within a travel destination display behavioral intentions to revisit that destination. Because prior studies show that perceived justice leads customers to positive outcomes, the authors suggest that when bus service is provided fairly, it is more able to elicit feelings of satisfaction with the bus service in same-day visitors. This satisfactory context, in turn, leads same-day visitors to experience feelings of destination loyalty. Design/methodology/approach: Data were collected from 105 day visitors on 48 bus arrivals to Las Palmas city from the southern area of Gran Canaria Island (Spain). The authors used partial least squares regression (SmartPLS 20) to test the relationships. Findings: Although the studied relationships may be dynamic over time, and a cross-sectional method might seem useless in accounting for them, results support that the more fairly the bus operator treats the daytrip visitors, the more they express intentions to revisit the destination, with service satisfaction acting as a full mediator that explains this link. Practical implications: These findings suggest that by promoting fair treatment on local daytrips, the travel destination, through the bus transport, is communicating to same-day visitors a collective effort to provide happy and successful local visits within the destination, thus contributing to the overall attractiveness of the destination. Originality/value: This paper is one of the first empirical studies to provide a justice-based framework for understanding why tourists’ experiences during their local movements by bus within a destination could encourage these tourists to revisit the destination.en_US
dc.languageengen_US
dc.relation.ispartofInternational Journal of Culture, Tourism, and Hospitality Researchen_US
dc.sourceInternational Journal of Culture, Tourism, and Hospitality Research[ISSN 1750-6182],v. 10, p. 323-339en_US
dc.subject531212 Transportes y comunicacionesen_US
dc.subject531290 Economía sectorial: turismoen_US
dc.subject.otherBus operatoren_US
dc.subject.otherBus servicesen_US
dc.subject.otherDestination loyaltyen_US
dc.subject.otherPerceived justiceen_US
dc.subject.otherSame-day visitsen_US
dc.subject.otherTourist mobilityen_US
dc.titleFairness in the local movements of tourists within a destination: justice perceptions, bus services, and destination loyaltyen_US
dc.typeinfo:eu-repo/semantics/Articlees
dc.typeArticlees
dc.identifier.doi10.1108/IJCTHR-09-2015-0103
dc.identifier.scopus84983494291-
dc.identifier.isi000393376100007
dcterms.isPartOfInternational Journal Of Culture Tourism And Hospitality Research
dcterms.sourceInternational Journal Of Culture Tourism And Hospitality Research[ISSN 1750-6182],v. 10 (3), p. 323-339
dc.contributor.authorscopusid23483233800
dc.contributor.authorscopusid56388774800
dc.description.lastpage339-
dc.identifier.issue3-
dc.description.firstpage323-
dc.relation.volume10-
dc.investigacionCiencias Sociales y Jurídicasen_US
dc.type2Artículoen_US
dc.identifier.wosWOS:000393376100007
dc.contributor.daisngid1723135
dc.contributor.daisngid5957477
dc.identifier.investigatorRIDC-6039-2011
dc.contributor.wosstandardWOS:Zoghbi-Manrique-de-Lara, P
dc.contributor.wosstandardWOS:Guerra-Baez, RM
dc.date.coverdateAgosto 2016
dc.identifier.ulpgces
dc.description.sjr0,501
dc.description.sjrqQ2
dc.description.esciESCI
item.grantfulltextnone-
item.fulltextSin texto completo-
crisitem.author.deptGIR TIDES: Economía, medioambiente, sostenibilidad y turismo-
crisitem.author.deptIU de Turismo y Desarrollo Económico Sostenible-
crisitem.author.deptDepartamento de Economía y Dirección de Empresas-
crisitem.author.orcid0000-0001-8056-0988-
crisitem.author.orcid0000-0001-5630-5952-
crisitem.author.parentorgIU de Turismo y Desarrollo Económico Sostenible-
crisitem.author.fullNameZoghbi Manrique Lara,Pablo-
crisitem.author.fullNameGuerra Báez, Rita María-
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