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11 artículo

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Title Issue Date
Compassionate in Nature? Exploring Hotel Staff Third-Party Interventions in Instances of (In)Justice Zoghbi Manrique Lara, Pablo ; Altman, Yochanan; Guerra Báez, Rita María ; Colas, Hervé Issued date: 2021 DOI: 10.1177/1096348020985297 Source: Journal of Hospitality and Tourism Research [ISSN 1096-3480], v. XX (X), p. 1-23 SJR: 1,395 - Q1 JCR: 4,317 - Q2 SSCI MIAR ICDS: 10,9 ERIH PLUS Artículo
A study of why anomic employees harm co-workers: do uncompassionate feelings matter? Zoghbi-Manrique-de-Lara, Pablo ; Guerra-Báez, Rita M. Issued date: 2018 DOI: 10.1007/s10551-016-3313-5 Source: Journal of Business Ethics[ISSN 0167-4544],v. 152, p. 1117-1132 SJR: 1,86 - Q1 JCR: 3,796 - Q1 SSCI ERIH PLUS Artículo
Indispensable, expendable, or irrelevant? effects of job insecurity on the employee reactions to perceived outsourcing in the hotel industry Zoghbi-Manrique-de-Lara, Pablo ; Ting-Ding, Jyh Ming ; Guerra-Báez, Rita Issued date: 2017 DOI: 10.1177/1938965516648791 Source: Cornell Hospitality Quarterly[ISSN 1938-9655],v. 58, p. 69-80 SJR: 1,198 - Q1 JCR: 2,06 - Q1 SSCI ERIH PLUS Artículo
Customer citizenship as a reaction to hotel's fair treatment of staff: Service satisfaction as a mediator Zoghbi-Manrique-de-Lara, Pablo ; Suárez-Acosta, Miguel A.; Guerra-Báez, Rita M. Issued date: 2017 DOI: 10.1177/1467358415613394 Source: Tourism and Hospitality Research [ISSN 1467-3584], v. 17 (2), p. 190-203 SJR: 0,527 - Q2 ESCI Artículo
Exploring the influence of ethical climate on employee compassion in the hospitality industry Zoghbi-Manrique-de-Lara, Pablo ; Guerra-Baez, Rita Issued date: 2016 DOI: 10.1007/s10551-014-2415-1 Source: Journal of Business Ethics[ISSN 0167-4544],v. 133, p. 605-617 SJR: 1,165 - Q1 JCR: 2,354 - Q1 SSCI ERIH PLUS Artículo
Fairness in the local movements of tourists within a destination: justice perceptions, bus services, and destination loyalty Zoghbi-Manrique-de-Lara, Pablo ; Guerra-Báez, Rita M. Issued date: 2016 DOI: 10.1108/IJCTHR-09-2015-0103 Source: International Journal of Culture, Tourism, and Hospitality Research[ISSN 1750-6182],v. 10, p. 323-339 SJR: 0,501 - Q2 ESCI Artículo
The way justice unleashes staff’s compassion toward hotel guests Zoghbi-Manrique-de-Lara, Pablo ; Guerra-Báez, Rita M. Issued date: 2016 DOI: 10.1108/IJOA-04-2015-0862 Source: International Journal of Organizational Analysis [ISSN 1934-8835], v. 24 (3), p. 471-486 SJR: 0,25 - Q3 ESCI Artículo
El bienestar y la conducta de los empleados de hotel en el contexto de la actual crisis económica Zoghbi Manrique de Lara, Pablo ; Verano Tacoronte, Domingo ; Guerra Báez, Rita María Issued date: 2016 Source: Investigaciones Turísticas [ISSN 2174-5609], n. 11, p. 96-115 ESCI - D3 - Q2 Dialnet: 0,29 ERIH PLUS Artículo
Cómo reacciona el personal de hotel cuando observa un trato (in)justo hacia los huéspedes Zoghbi Manrique de Lara, Pablo ; Espino Rodríguez, Tomás Francisco ; Guerra Báez, Rita María Issued date: 2014 Source: Investigaciones Turísticas[ISSN 2174-5609] (8), p. 1-22 ESCI ERIH PLUS Artículo
How hotel staff reacts to guests (un) fair treatment by the hotel Manrique de lara, Pablo Zoghbi ; Espino Rodriguez, Tomas Fco. ; Guerra Báez, Rita María Issued date: 2014 Source: Investigaciones Turisticas[ISSN 2174-5609] (8), p. 1-22, (Julio-Diciembre 2014) ESCI ERIH PLUS Artículo
La externalización de los servicios: un análisis desde la perspectiva de la gestión de la calidad Melián Alzola, Lucía ; Guerra Báez, Rita María ; Espino Rodríguez, Tomás Francisco Issued date: 2004 Source: Icade: Revista de las Facultades de Derecho y Ciencias Económicas y Empresariales[ISSN 1889-7045] (62), p. 65-88 Artículo