Title Issue Date
Evaluating the service quality of major air carriers: a DEA approach Martín Hernández, Juan Carlos ; Román García, Concepción Issued date: 2010 DOI: 10.1504/IJAMS.2010.036591 Source: International Journal of Applied Management Science [ISSN 1755-8913], v. 2 (4), p. 351-371 Artículo