Title Issue Date
The influence of service recovery and loyalty on perceived service quality: a study of hotel customers in Spain Moreno Gil, Sergio ; Hudson, Simon; Aguiar Quintana, Juana Teresa Issued date: 2006 DOI: 10.1300/J150v14n02_04 Source: Journal of Hospitality and Leisure Marketing[ISSN 1050-7051],v. 14, p. 47-68 Artículo