Title Issue Date
Measuring the results in B2C e-commerce Melián-Alzola, Lucía ; Padrón-Robaina, Víctor Issued date: 2007 DOI: 10.1108/02656710710730870 Source: International Journal of Quality and Reliability Management[ISSN 0265-671X],v. 24, p. 279-293 ESCI Artículo
The impact of pre-sale and post-sale factors on online purchasing satisfaction: a survey Melián Alzola, Lucía ; Padrón Robaina, Víctor Ignacio Issued date: 2010 DOI: 10.1108/02656711011014267 Source: International Journal of Quality & Reliability Management [ISSN 0265-671X], v. 27, p. 121-137 (2010) ESCI Artículo