Title Issue Date
Redesign of the IS/ICT help desk at a Spanish public university Bulchand Gidumal, Jacques ; Melián González, Santiago Issued date: 2010 DOI: 10.1007/s10734-009-9295-9 Source: Higher Education[ISSN 0018-1560],v. 60, p. 205-216 JCR: 0,823 - Q2 SSCI ERIH PLUS Artículo